Consultation and Treatment Deposits

Consultations are FREE but a deposit of £25 is required to secure the appointment.

We require a £50 deposit to book any Treatment.

Deposits will be taken by card payment, at the time of booking.

Your appointment will be confirmed by Email and SMS.

An appointment reminder email and SMS is sent to you 24 hours before your appointment.

Following your consultation, if you decide not to proceed to treatment, your deposit will be refunded in full.

If you do go ahead with a treatment, your deposit is redeemable against any treatment booked.

Any appointment must be cancelled with 48 hours notice. You will lose your deposit if you cancel after this time.

 

 

Cancellation Policy

The cancellation policy is in place as a courtesy to both our practitioner and other clients.

Giving 48 hours notice will enable us to re-schedule your treatment to a more convenient time and also frees up time for other clients waiting to book their appointment.

WARNING:

We have a strict 48 hours cancellation policy.

Your deposit will be forfeited if you fail to attend or cancel your appointment with less then 48 hours notice.

Courses of Treatments – Any treatment (which is part of a course) cancelled with less than 48 hours notice will be deducted from the course total.

Late Arrival For Appointments

Arriving late for your appointment will result in a reduction in your treatment time. We will only the carry out the treatment within the booked time.

Late arrival resulting in your treatment being cancelled or rebooked will also result in the loss of any deposit or deducted from your course sessions.

How Can I Cancel or Re-arrange My Appointment?

To can cancel or re arrange any appointment please call the clinic on 01562 887743.

Or you can send us an email at info@thebodyclinic.uk.com

Please be advised we require a minimum notice of 48 hours to cancel a Consultation or Treatment.

Our Refund Policy

Products:

We refund or swap any unopened products returned to us in a saleable condition with an original receipt.

Unfortunately opened products cannot be refunded.

Treatments and Packages:

We offer a full refund on any payment made for a treatment or course of treatment within 7 days of purchase, prior to the treatment being delivered.

Once treatments which have taken place, they will not be refunded.

We cannot refund any package or course that has already commenced.

Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.

The only exception to this policy is a serious or long term illness that contra-indicates the treatment, confirmed by a medical certificate.

All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.

Customer Feedback

We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about The Body Clinic.

Please feel free to email us your thoughts to info@thebodyclinic.uk.com

The Complaints Procedure

We aim to exceed all our clients expectations and provide them a first class service and enjoyable experience. However we recognise that sometimes things go wrong.
The quickest and most effective way of resolving any problem is to contact us either by telephone or email. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution.

Please expect a response within the first four working days of after submitting your complaint to us.

Disclaimer

Due to the nature or non-surgical and non-invasive treatments that we offer, We cannot guarantee results.

This website provides information regarding weight loss and body sculpting and facial treatments, it is intended to assist individuals to make an informed decision about the treatments that we offer.

We do not offer medical advice or diagnosis any medical condition.

The results shown are from real clients and are typical, however the results are not guaranteed.

Results will vary from person to person. Factors such as lifestyle, medical history and age can effect your results and the longevity of results. Results can be long lasting if a healthy lifestyle is maintained.

This site is intended to provide our users with educational information only.

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