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1. Your VIP Perfect Skin Membership is for a minimum term of 12-months.
2. Payment for your chosen membership can be paid in full at the beginning of your membership or can be paid for in 12 monthly instalments via Direct Debit.
3. On commencement of your membership you will complete an Application form and set up a Direct Debit for your monthly payments.
4. Memberships cannot be paid for using gift vouchers.
5. During your 12-month membership you will receive the treatments as defined in your membership plan. These treatments are non-transferable and cannot be refunded or exchanged for money. Treatments in your plan can only be used by yourself.
6. You can upgrade your membership to a higher plan at any time with an updated agreement.
7. You cannot downgrade your membership during the 12-month term.
8. Should you wish to cancel your membership before the end of your 12-month agreement, all treatments, taster treatments and skincare received will become chargeable at the full price. Any discounts or free treatments will become void and must be paid for in full before the cancellation can be authorised. Any request to cancel a membership before the endo of the 12-month term must be provided in writing with 4 week’s notice.
9. Your plan will be automatically renewed at the end of your 12-month term unless you inform us in writing with 2weeks notice.
10. Discounts offered on treatments and skincare cannot be used in conjunction with any other offers or promotions.
11. Treatments do not roll over to the following month. Any monthly facial treatments not taken during the month will be forfeited.
12. We have a strict 48 hour cancellation policy. Failure to cancel or reschedule before 48 hours will result in you forfeiting the treatment.